Returns & Refunds

Returns & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may be eligible for a return or exchange under the following conditions:

Return Window

  • You may return most new, unused items within 30 days of delivery for a full refund.

Condition of Items

  • Products must be returned in their original packaging and in unused condition.

  • Items showing signs of wear, damage, or missing parts may be refused or subject to a restocking fee.

Non-Returnable Items

  • Clearance, final-sale, or perishable items are not eligible for return.

  • For hygiene reasons, certain personal items may be excluded.

Return Process

  1. Contact our customer service team at [your email/contact form link] with your order number and reason for return.

  2. We will provide instructions and, if applicable, a return shipping label.

  3. Pack your item securely and ship it back within 14 days of receiving the return instructions.

Refunds

  • Refunds are processed to your original payment method within 5–7 business days after we receive and inspect your return.

  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

  • If you need a different item, please contact us to arrange an exchange.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will send a replacement or issue a refund at no cost to you.